Online Reputation Management by RatePoint

RatePoint Online Reputation Management

RatePoint is the first consumer-driven program that provides businesses with an affordable, interactive customer feedback platform that allows you to easily collect feedback from customers and manage it in a meaningful way.

Programs such as the Better Business Bureau passively focus on complaints, only reaching out to businesses when something is wrong. Other web sites provide reviews, but no avenue for a business owner to respond to an individual customer's needs.

RatePoint changes this by providing a way for consumers to let their voice be heard, while allowing you to manage this feedback, respond to it, and ultimately create a great customer experience, all while promoting your commitment to quality.

With RatePoint, businesses can proactively manage their online reputation and take full advantage of the benefits of user-generated ratings and reviews - including improved customer retention and loyalty, better communication with their customers, and increased conversion rates.

The RatePoint web site seal, a recognized symbol of a quality business, and the method used to collect and publish reviews;
A customized listing in the RatePoint online business directory that is searchable by millions of consumers. Directory listings can provide better search engine optimization (SEO) and increased traffic.
Access to the RatePoint business center, an online interface that allows businesses to easily manage and respond to feedback and reviews. The business dashboard also provides a host of other feedback management and marketing tools for businesses;
An online mediation tool that allows you to reach out directly to any customers who may submit a negative review, giving you the opportunity to turn an unhappy customer into a happy and satisfied customer.

Give Your Web site a 5-Star Enhancement: RatePoint

Online reviews are a trusted source of information for consumers. In fact, recent research shows that more than 77% of consumers refer to reviews and ratings before they make a purchase online.

RatePoint helps you capitalize on this phenomenon and turn customer reviews into a huge sales, marketing and customer service asset for your online business.

RatePoint Shows You're a Consumer-Approved Business

With this simple, automated solution you can:

Boost sales and conversions by sharing real customer reviews directly on your web site;
Raise consumer confidence and trust by highlighting that you're a quality, "consumer approved" business and open to feedback;
Add business credibility with the RatePoint seal;
Encourage and promote reviews and feedback using web buttons, pop-ups, e-mails, widgets, surveys and more;
Protect your online reputation and build customer loyalty by quickly and privately resolving any negative reviews before they get posted online;
Improve your rankings on search engines like Google through freshly generated content from your reviews.

It's a simple, rewarding process

Consumers select a star rating and write a review of your business. Each review is authenticated by e-mail and confirmed by the author.

A negative review activates RatePoint's Dispute Resolution Service, giving you an opportunity to respond to the customer privately and resolve any issues before the review is posted.

This is a great way to help turn an unhappy customer into a returning, loyal one!

Use the RatePoint Business Center a simple online portal to instantly publish reviews to your web site, manage any disputes, access feedback, survey, e-mail tools, and more.

Ready to Get Started? Sign up Today!

Reputation is Everything - Customer Feedback Made Easy

RatePoint Online Reputation Management

Give Your Web site a 5-Star Enhancement: RatePoint

RatePoint Shows You're a Consumer-Approved Business

It's a simple, rewarding process

Start Ranking Higher

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